As the InterChange Group continues to expand facilities and grow as a company, our corporate leadership team is focused on initiatives that will allow the company to continue on its current path and to provide an industry-leading customer experience.
To better align with our organizational objectives and to facilitate future growth, the Customer Service Department reporting structure will shift from Operations to Sales, with Chris Thompson, VP of Business Development, heading up both the Sales and the Customer Experience efforts.
Steve Jackman, InterChange’s current Customer Service Manager, will be assuming the role of IT Project Manager. In this role, Steve will join the IT team to tackle the growing list of critical needs in the areas of systems, software and technology as we expand our properties. Steve’s experience with clients and the Customer Service Department provides him with needed perspective to make certain our systems are configured in order to continue to provide our customers with the data, service levels, and experience they’ve grown to expect.
To replace Steve in the role of Customer Service Manager, we welcome back to InterChange Jesse Springer. Jesse recently served as the Plant Manager for a fresh-market produce production facility in Verona, VA. In addition to this production experience, Jesse brings previous experience with InterChange, our systems, and customers. Jesse received his undergraduate degree from Eastern Mennonite University and his MBA from James Madison University. He and his wife reside in Harrisonburg. Jesse will report to Chris Thompson, VP of Business Development.
We at InterChange are continuously grateful for the trust placed in us by our customers and partners and we are confident that these organizational changes will allow us to build on those relationships as we continue to grow.