InterChange Group Cultural Keystones
Core Tenets
Our purpose, mission, beliefs and guiding principle
Our Purpose
Who we are and who we aspire to be
To be the premier industrial development company supporting supply chain management in the Mid-Atlantic.
InterChange will be known as the leading organization in the logistics industry. We deliver unparalleled service, flexible solutions and positive results to our customers (and their customers).
Our Mission
The impact we want to make on our clients
To help our customers (and their customers) achieve growth by being a conduit that allows our customers to focus on what they do best.
Rather than being reactive and task focused, InterChange will provide you with flexible ideas and outcomes that produce
sustained results.
Our Beliefs
How we think
At InterChange we believe in:
- Focus on Growth
- Safe and Healthy Team Members
- Finding a Way to Say “Yes”
- Discretionary Effort
- Over-Delivering
- Ownership for Results
- Generosity
- Flexibility without Sacrificing Quality
- Consistency = Team Member Success
InterChange’s Guiding Principle
Our fundamental truth
InterChange will cultivate growth for our customers by empowering them to focus on what they do best.
The Brand Essence
InterChange will transform the industry as we know it by…
Long Form
InterChange is a vital partner to companies and supports its customers and the local economy by acting as an extension of local and regional businesses. This means that we listen to the needs of our customers, brainstorm and provide flexible solutions that evolve to fit those needs, locally and globally. Ultimately, we improve the efficiency and profitability of our customers.
Short Form
InterChange provides expert and customized logistics solutions to the region’s best businesses & organizations, enhancing their ability to compete in the global marketplace.
Defining InterChange
What we do, how we do it and why we do it
WHAT we do:
We ask questions
We listen
We brainstorm
We customize
We solve
We deliver
We build for capacity
We think long-term
We proactively communicate
HOW we do it:
We are the essential link between our customers and their customers by delivering flexible, customized solutions.
WHY we do it:
We believe the right way to engage customers is through an integrated and results-oriented approach. We have a deep passion for making an impact on the communities in which we live and work.
Attributes & Alignment
Who we want to work with and our working perspective
Ideal Customer Profile
- Mid Atlantic Logistics Needs, Global Perspective
- Financially Sound
- Desires Flexibility
- True Partner
- Trustworthy
- Growth Focused
- Respects Our Expertise
- Strong Communicator
Team Member Profile
- Flexible & Creative
- Safe
- Brand Ambassador
- Attention to Detail
- Results Oriented
- Focused on Others
- Open to New Approaches
- Collaborative / Idea Sharing
Leadership Team Profile
- Integrity
- Servant Leader
- Flexible / Adaptable
- Credible Expert
- Committed to Excellence
- Team-Oriented
- Process & Systems Oriented
- Strong Communicator
The Growth Engine
How we will grow as an organization
Third Party Logistics
We think through the details for our customers and manage their supply chain so they can focus on what they do best.
Facilities
We have an extensive network of quality warehouses across the Mid-Atlantic to store your products in.
Resources
We have positive lending relationships, access to capital, and a diverse portfolio of available land.
Transportation
We are your dependable and flexible carrier when you need to transport your products.
Land Development
We coordinate from concept to completion, a vertically integrated and turn-key solution.
Strategic Partners
We partner with local and regional government agencies, economic development organizations, valued team members, long-term customers, and trusted vendors.
The InterChange Experience
The type of environment we want our stakeholders to experience
Customer Experience
Superhero – We put on the cape for our customers
Cloverleaf – It’s not luck…it’s flexibility, innovation, and sustainability that allow us to thrive
Be the Link – We are the vital connection between our customers and their customers
Rubik’s Cube – We look at things from all perspectives & provide innovative solutions
Team Experience
Fulfilled
Active Contribution
Continuous Growth
Positive Interpersonal Interactions
Energized & Healthy
Safe & Secure – always given resources necessary to do the job
Made a Difference
Connected / plugged in / engaged
Informed
Our Mantra
Our external and internal slogan
External Mantra
Our Expertise – Your Value
Internal Mantra
Be flexible to adapt, innovate, and thrive